• 407-601-7798

  • 3951 Forsyth Rd Unit B-3
    Winter Park, FL 32792

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon Closed
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 407-601-7798 or make an appointment online!

What People Say About Us

  • reviewicon

    Henry is the most honest and hardworking mechanic that I've ever met...After the first visit, I knew I had found my mechanic...He goes above and beyond to run tests to ensure that he fixes your car the right way the first time. He even went to bat for me with the parts manufacturer to have a faulty part covered under a warranty that had expired. I probably couldn't tell you how much time and money he has saved me. He was even nice enough to call my dad to explain the repairs as I'm not well-versed in car mechanics. Henry comes with my highest recommendation if you're looking for a skilled, friendly, and honest mechanic in the Orlando area.

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    This may not sound like a big deal but they did exactly what they said they would do. Gave me an estimate. It was accurate. Gave me a time they would contact me regarding the work being complete. They had it done right when they said they would. The job they were to do was done exactly as specified. No surprises. Just honest work.

  • reviewicon

    Henry is the most honest, reliable mechanic I've ever met in my life. He has been the family mechanic for years now and I recommend all of my family, friends, and coworkers to him. I cannot say enough positive things about him or Sunstate Auto Repair!

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    I can tell you from personal experience over the last 15 years using Sunstate Auto that Henry is the best and most honest mechanic you will ever find. I drive out of my way to bring my vehicles to Henry because I trust no one else he has found things that others have missed and he continually tries to look for ways to save me money while keeping me safe. Thank you Henry for all you have done!

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    I am SO glad a friend recommended SunState Auto to me. Henry really makes you feel at ease and taken care of when it comes to car issues. I have finally found my honest mechanic in Orlando. I recommend you do too.

  • reviewicon

    Came in on a few occasions I run my own business that involves having to have a vehicle. He always seems really genuine and gives great advice. Best around I always travel to him no matter where I'm at. One of the best and actually cares.

  • reviewicon

    I will definitely be returning for my auto needs for as long as I live near the Winter Park area. Went in for a front and rear brake overhaul and Henry had it done the same day, even staying over the posted closing time to make sure I was back on the road. Very down-to-earth, knowledgeable, and super helpful with setting up a financing plan. I highly highly recommend coming here if you need any auto servicing.

  • reviewicon

    Henry does an awesome job of keeping my cars running well. I extremely recommend him for vehicle service.

  • reviewicon

    I'm in Ohio and my son is in the Orlando area for school. He was having issues and took his car to a dealership which quoted him over $2k. I did some research and found Sunstate. They had excellent review so I gave them a call. I am so grateful to Henry and his crew. He was honest and explained everything. They fixed my sons car same day for under $600. Thank you!! I warms my heart that there are still good honest car repair shops out there.

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    We've been going to Henry for almost 10 years now on all our family vehicles. You cannot find a more honest, genuine and quality mechanic. Henry makes auto repair and maintenance both hassle and stress free. Not to mention that no shop comes close to his pricing. Thank you Henry for your continued service and support. Henry got our troublesome 2005 Honda Pilot in shape to drive to and from San Francisco, CA in less than a week - where the majority of the time we were simply waiting for parts to arrive. Look no further - Henry is your man!

  • reviewicon

    Great service, I felt that the staff and services were honest and true. They FaceTime for any suprises that they found and were able to show me what additional items needed service in real time. Great work!

  • reviewicon

    Great experience with Sunstate Auto repair. Honest, fair and unbeatable prices on vehicle maintenance and services. If you ever need any type of services done to your vehicle in highly recommend speaking to Henry, he is the man to go to.

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    GREAT SERVICE!! Henry is always able to properly diagnose and fix any issues we have at a very reasonable price. This is the only shop I take my car to.

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    I had such a great experience at Sunstate Auto. These guys are honest and very knowledgeable. Henry and Dino had my car sounding better than it ever has since I bought it! They got my car seen and fixed faster than any of the other local shops. Great prices and great service. I would highly recommend paying them a visit for any of your car needs.

Call us for service: 407-601-7798

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