• 407-601-7798

  • 3951 Forsyth Rd Unit B-3
    Winter Park, FL 32792

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INSURANCE QUESTIONS

Working Hours
  • Mon Closed
    Tue 8:00AM - 6:00PM
  • Wed 8:00AM - 6:00PM
    Thu 8:00AM - 6:00PM
  • Fri 8:00AM - 6:00PM
    Sat 9:00AM - 1:00PM
  • Sun Closed

INSURANCE QUESTIONS

Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 407-601-7798 or make an appointment online!

What People Say About Us


  • -Katie J.

    Henry is the most honest and hardworking mechanic that I've ever met...After the first visit, I knew I had found my mechanic...He goes above and beyond to run tests to ensure that he fixes your car the right way the first time. He even went to bat for me with the parts manufacturer to have a faulty part covered under a warranty that had expired. I probably couldn't tell you how much time and money he has saved me. He was even nice enough to call my dad to explain the repairs as I'm not well-versed in car mechanics. Henry comes with my highest recommendation if you're looking for a skilled, friendly, and honest mechanic in the Orlando area.


  • -Jeremy G.

    This may not sound like a big deal but they did exactly what they said they would do. Gave me an estimate. It was accurate. Gave me a time they would contact me regarding the work being complete. They had it done right when they said they would. The job they were to do was done exactly as specified. No surprises. Just honest work.


  • -Dawn V.

    Henry is the most honest, reliable mechanic I've ever met in my life. He has been the family mechanic for years now and I recommend all of my family, friends, and coworkers to him. I cannot say enough positive things about him or Sunstate Auto Repair!


  • -Kim V.

    I can tell you from personal experience over the last 15 years using Sunstate Auto that Henry is the best and most honest mechanic you will ever find. I drive out of my way to bring my vehicles to Henry because I trust no one else he has found things that others have missed and he continually tries to look for ways to save me money while keeping me safe. Thank you Henry for all you have done!


  • -Libby A.

    I am SO glad a friend recommended SunState Auto to me. Henry really makes you feel at ease and taken care of when it comes to car issues. I have finally found my honest mechanic in Orlando. I recommend you do too.


  • -Michael M.

    Came in on a few occasions I run my own business that involves having to have a vehicle. He always seems really genuine and gives great advice. Best around I always travel to him no matter where I'm at. One of the best and actually cares.


  • -Michael P.

    I will definitely be returning for my auto needs for as long as I live near the Winter Park area. Went in for a front and rear brake overhaul and Henry had it done the same day, even staying over the posted closing time to make sure I was back on the road. Very down-to-earth, knowledgeable, and super helpful with setting up a financing plan. I highly highly recommend coming here if you need any auto servicing.


  • -Shelly C.

    Henry does an awesome job of keeping my cars running well. I extremely recommend him for vehicle service.


  • -Susan R.

    I'm in Ohio and my son is in the Orlando area for school. He was having issues and took his car to a dealership which quoted him over $2k. I did some research and found Sunstate. They had excellent review so I gave them a call. I am so grateful to Henry and his crew. He was honest and explained everything. They fixed my sons car same day for under $600. Thank you!! I warms my heart that there are still good honest car repair shops out there.


  • -Javier R.

    We've been going to Henry for almost 10 years now on all our family vehicles. You cannot find a more honest, genuine and quality mechanic. Henry makes auto repair and maintenance both hassle and stress free. Not to mention that no shop comes close to his pricing. Thank you Henry for your continued service and support. Henry got our troublesome 2005 Honda Pilot in shape to drive to and from San Francisco, CA in less than a week - where the majority of the time we were simply waiting for parts to arrive. Look no further - Henry is your man!


  • -Terry P.

    Great service, I felt that the staff and services were honest and true. They FaceTime for any suprises that they found and were able to show me what additional items needed service in real time. Great work!


  • -Xuan L.

    Great experience with Sunstate Auto repair. Honest, fair and unbeatable prices on vehicle maintenance and services. If you ever need any type of services done to your vehicle in highly recommend speaking to Henry, he is the man to go to.


  • -Jacob L.

    GREAT SERVICE!! Henry is always able to properly diagnose and fix any issues we have at a very reasonable price. This is the only shop I take my car to.


  • -Carlyn A.

    I had such a great experience at Sunstate Auto. These guys are honest and very knowledgeable. Henry and Dino had my car sounding better than it ever has since I bought it! They got my car seen and fixed faster than any of the other local shops. Great prices and great service. I would highly recommend paying them a visit for any of your car needs.

Call us for service: 407-601-7798

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