Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 407-601-7798 or make an appointment online!
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What our clients are saying about us
We have established longterm and stable partnerships with various clients thanks to our excellence in solving their automotive needs!
Henry is the most honest and hardworking mechanic that I've ever met...After the first visit, I knew I had found my mechanic...He goes above and beyond to run tests to ensure that he fixes your car the right way the first time. He even went to bat for me with the parts manufacturer to have a faulty part covered under a warranty that had expired. I probably couldn't tell you how much time and money he has saved me. He was even nice enough to call my dad to explain the repairs as I'm not well-versed in car mechanics. Henry comes with my highest recommendation if you're looking for a skilled, friendly, and honest mechanic in the Orlando area.
This may not sound like a big deal but they did exactly what they said they would do. Gave me an estimate. It was accurate. Gave me a time they would contact me regarding the work being complete. They had it done right when they said they would. The job they were to do was done exactly as specified. No surprises. Just honest work.